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Warranty

6-Year Warranty on Ceramic Parts

The RibMan warrants that all ceramic parts used in this RibMan grill and smoker are free of defects in material and workmanship for 6 years from the date of purchase.

 

5-Year Warranty on Metal Parts

RibMan warrants that all metal and steel parts used in this RibMan Kamado and smoker are free of defects in material and workmanship for a period of five (5) years.

 

3-Year Warranty on Heat Deflector and Pizza Stone

The RibMan warrants that the heat deflector frame and ceramic plate/pizza stone used for the RibMan Kamado grill and smoker are free of defects in material and workmanship for a period of three (3) years.

 

1-Year Warranty on Gaskets

The RibMan warrants that the gaskets used in this grill and smoker are free of defects in material and workmanship for a period of one (1) year.

 

When Does the Warranty Coverage Begin?

Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, The RibMan will, at his sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labour, or any other cost associated with the service, repair or operation of the grill. The RibMan will pay all outgoing delivery charges on warranty parts.

 

What is Not Covered?

This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments (including incorrectly fitting charcoal baskets or other after sake accessories) or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.